Wednesday, 08/17/2011, 11:12 PM
We receive a number of reports related to synchronization problems using MobileNoter 2.4. According to the data provided by our users, such problems can appear in some cases if the user has updated the app from the previous version. Users, who have started everything from scratch, are not likely to have synchronization issues.
In some cases, using the option "Drop all data" can help.
We've already reproduced and fixed most of the issues and now trying to find what causes those, which haven't been fixed yet. But we haven't managed to reproduce them on our test configurations.
So we need an assistance from our users who continue experiencing problems with synchronization after updating MobileNoter to the version 2.4. Please send error logs from your devices and PCs to our support team at email@example.com. Don't forget to describe when the error appears.
How to find error logs:
iPhone/iPad: please open the MobileNoter app settings and look if there is something in the Error Log. If there is, please enter your username from Sync Client to “Cloud Edition” Settings (even if you perform Wi-Fi sync) and send the log file to us.
On the PC: you need to check the Windows Event Log for errors. To do this, run “eventvwr”, select “Windows Logs” -“Application” tab and look for “MobileNoter”, “OneNote” mentioned in the “Source” field. If you find anything, please send it to us.
If you have Windows Vista/7, it can be required to turn on logging in the Windows Sync Client manually. It can be done here, if you have the Windows Sync Client 2.4.7 (also, you can open the Event Viewer from there):
Thank you for your patience and for helping us to solve the problem.