FAQ

Windows Sync Client

• MobileNoter seems to be installed but I cannot find its window. When I try to start it again, I get an “another instance is running” message.
• How can I start MobileNoter manually on my PC?
• I am not able to make MobileNoter start automatically at system startup. What can I do to fix it?
• I receive an error message: "Unable to install or run the application. The application requires that assembly Microsoft.Office.Interop.OneNote Version 12.0.0.0 be installed in the Global Assembly Cache (GAC) first."
• I keep getting a message: "OneNote Interaction Error: Unable to modify read-only section. Please view Windows Event Log for more details"
• The "Notebooks" section is not showing up in my sync client so as a result none of my notebooks are syncing. What should I do?
• I can’t validate my Windows Sync Client. What do I do?

General

• I use OneNote 2003, is it compatible with MobileNoter?

User Account

• I've bought your license, why I still see clock/red-cross on the Cloud logo in the Windows Sync Client?
• I got a new PC and need to reinstall MobileNoter (I’ve bought it previously). How do I do that without being charged again?

Cloud Sync

• I keep getting a message "MobileNoter was not able to connect to the server. Please check your connection."

Wi-Fi Sync

• Suddenly I got the message: "Sorry, synchronization service is not available. Maybe a problem with wifi connection." after multiple successful syncs. My Wi-Fi connection is fine. What should I do?

iPhone/iPad

• I've received a message "One or more media files cannot be converted and were exported as attachments.  The encode audio option is turned off or an error occurred.  Please review windows event log for more details." when tried to transfer an audio file on my iPad/iPhone. The file is shown in MobileNoter but won't play. What should I do?
• I try to download the software I purchased and my iPhone/iPad says it is corrupted or not supported. What is going on?