Tags
FAQ
Windows Sync Client
- MobileNoter seems to be installed but I cannot find its window. When I try to start it again, I get an “another instance is running” message.
- How can I start MobileNoter manually on my PC?
- I am not able to make MobileNoter start automatically at system startup. What can I do to fix it?
- I receive an error message: "Unable to install or run the application. The application requires that assembly Microsoft.Office.Interop.OneNote Version 12.0.0.0 be installed in the Global Assembly Cache (GAC) first."
- I keep getting a message: "OneNote Interaction Error: Unable to modify read-only section. Please view Windows Event Log for more details"
- The "Notebooks" section is not showing up in my sync client so as a result none of my notebooks are syncing. What should I do?
- I can’t validate my Windows Sync Client. What do I do?
General
- I use OneNote 2003, is it compatible with MobileNoter?
- My handwriting is not shown correctly inside the MobileNoter app. How could it be fixed?
- Are you planning to make a Mac version of MobileNoter?
- What is the difference between MobileNoter Standard, MobileNoter SE and MobileNoter SE HD?
- I use OneNote 2007, is it fully compatible with MobileNoter?
- My password-protected sections are unlocked, but they do not sync to my mobile device.
User Account
- I've bought your license, why I still see clock/red-cross on the Cloud logo in the Windows Sync Client?
- I forgot my password. How can I retrieve it?
- I got a new PC and need to reinstall MobileNoter (I’ve bought it previously). How do I do that without being charged again?
- What features are missing in MobileNoter trial version? What are the additional functions available after purchase?
- How do I get an invoice/receipt for my purchase?
- I don’t want to pay for Cloud subscription anymore. How do I cancel the renewal payments?
Cloud Sync
- I keep getting a message "MobileNoter was not able to connect to the server. Please check your connection."
- How can I delete notebooks stored in the Cloud?
- After my trial Cloud Subscription is over, I have some test Notebooks on the server that I cannot delete. I also want to remove them from my iPhone/iPad.
Wi-Fi Sync
- Suddenly I got the message: "Sorry, synchronization service is not available. Maybe a problem with wifi connection." after multiple successful syncs. My Wi-Fi connection is fine. What should I do?
- Does synchronization happen only manually with the Wi-Fi Edition? Or can it be scheduled like in the Cloud Edition?
- How do I know the IP Address of my PC needed for Wi-Fi pairing?
- Why my Android device does not provide pairing prompt for Wi-Fi sync?
iPhone/iPad
- I've received a message "One or more media files cannot be converted and were exported as attachments. The encode audio option is turned off or an error occurred. Please review windows event log for more details." when tried to transfer an audio file on my iPad/iPhone. The file is shown in MobileNoter but won't play. What should I do?
- How can I insert formatted text/handwriting in Quick Note?
- How can I sync password-protected Notebooks and protect my sensitive data on my iDevice?
- I try to download the software I purchased and my iPhone/iPad says it is corrupted or not supported. What is going on?
- How can I tell which MobileNoter version I have on my iDevice?
- My Quick Notes cannot sync. Where should they appear in OneNote? I cannot find them in "Unfiled Notes".
- How do I copy text from my notes on iPad?
Android
- How can I edit pages in MobileNoter for Android?
- Why my Android device does not provide pairing prompt for Wi-Fi sync?
MobileNoter SE/SE HD
- How do I copy notebooks from my PC to my device using USB-cable ("USB sync")?
- How can I sync password-protected Notebooks and protect my sensitive data on my Android device in the SE versions?
- I bought the application, but when I try to install it from the Android Market, it says that I “need to purchase”.
- I don’t understand how to sync my device with SkyDrive.
- MobileNoter doesn’t see my SkyDrive folders.
- I’d like to use the SE version on my Android phone and tablet both. May I use one license?