Tags
FAQ
iPhone
- The iPhone/iPad client shows many of the notebooks duplicated/I see many old Notebooks that I want to get rid of. I have tried to un-sync all and sync again but the duplicates come back.
- I've received a message "One or more media files cannot be converted and were exported as attachments. The encode audio option is turned off or an error occurred. Please review windows event log for more details." when tried to transfer an audio file on my iPad/iPhone. The file is shown in MobileNoter but won't play. What should I do?
- How can I insert formatted text/handwriting in Quick Note?
- How can I sync password-protected Notebooks?
- My handwriting seems to get a bit mushed up when it's being saved by the app. Is it normal?
- I try to download the software I purchased and my iPhone/iPad says it is corrupted or not supported. What is going on?
- Some pictures appear at proper size but about half of them appear tiny with a large "frame". The frame is adjustable but the photo remains tiny.
- How can I tell which MobileNoter version I have on my iDevice?
- I have MS Office printouts (Word, PowerPoint...) in my OneNote pages, I cannot see them on my iPad/iPhone. MobileNoter shows placeholders instead of images.
- My Quick Notes cannot sync. Where should they appear in OneNote? I cannot find them in "Unfiled Notes".
- I've deleted notebooks in OneNote but they are still showing up as empty notebooks in MobileNoter. How do I delete notebooks from MobileNoter?
- How do I know the IP Address of my PC needed for Wi-Fi pairing?
iPad
- The iPhone/iPad client shows many of the notebooks duplicated/I see many old Notebooks that I want to get rid of. I have tried to un-sync all and sync again but the duplicates come back.
- I've received a message "One or more media files cannot be converted and were exported as attachments. The encode audio option is turned off or an error occurred. Please review windows event log for more details." when tried to transfer an audio file on my iPad/iPhone. The file is shown in MobileNoter but won't play. What should I do?
- How can I insert formatted text/handwriting in Quick Note?
- How can I sync password-protected Notebooks?
- My handwriting seems to get a bit mushed up when it's being saved by the app. Is it normal?
- I try to download the software I purchased and my iPhone/iPad says it is corrupted or not supported. What is going on?
- Some pictures appear at proper size but about half of them appear tiny with a large "frame" The frame is adjustable but the photo remains tiny.
- How can I tell which MobileNoter version I have on my iDevice?
- I have MS Office printouts (Word, PowerPoint...) in my OneNote pages, I cannot see them on my iPad/iPhone. MobileNoter shows placeholders instead of images.
- My Quick Notes cannot sync. Where should they appear in OneNote? I cannot find them in "Unfiled Notes".
- I've deleted notebooks in OneNote but they are still showing up as empty notebooks in MobileNoter. How do I delete notebooks from MobileNoter?
- How do I know the IP Address of my PC needed for Wi-Fi pairing?
Windows Sync Client
- MobileNoter seems to be installed but I cannot find its window. When I try to start it again, I get an “another instance is running” message.
- I use OneNote 2003, is it compatible with MobileNoter?
- How can I start MobileNoter manually on my PC?
- I am not able to make MobileNoter start automatically at system startup. What can I do to fix it?
- I receive an error message: "Unable to install or run the application. The application requires that assembly Microsoft.Office.Interop.OneNote Version 12.0.0.0 be installed in the Global Assembly Cache (GAC) first."
- My MobileNoter was working fine with OneNote 2007 until I installed OneNote 2010 trial. Then the MobileNoter desktop client gave me the message "MobileNoter has stopped working". I deleted the OneNote 2010 trial, but the message is still here.
- I keep getting a message: "OneNote Interaction Error: Unable to modify read-only section. Please view Windows Event Log for more details"
- The "Notebooks" section is not showing up in my sync client so as a result none of my notebooks are syncing. What should I do?
User Account
- I've bought your license, why I still see clock/red-cross on the Cloud logo in the Windows Sync Client?
- I forgot my password. How can I retrieve it?
- I got a new laptop and need to reinstall MobileNoter (I’ve bought it previously). How do I do that without being charged again?
- What features are missing in MobileNoter trial version? What are the additional functions available after purchase?
Cloud Sync
- I keep getting a message "MobileNoter was not able to connect to the server. Please check your connection."
- How can I delete notebooks stored in the Cloud?
- After my trial Cloud Subscription is over, I have some test Notebooks on the server that I cannot delete. I also want to remove them from my iPhone/iPad.
Wi-Fi Sync
- Suddenly I got the message: "Sorry, synchronization service is not available. Maybe a problem with wifi connection." after multiple successful syncs. My Wi-Fi connection is fine. What should I do?
- Does synchronization happen only manually with the Wi-Fi Edition? Or can it be scheduled like in the Cloud Edition?
- How do I know the IP Address of my PC needed for Wi-Fi pairing?
Android
- How can I edit pages in MobileNoter for Android?
- What is the difference between MobileNoter and MobileNoter SE?
- Why my Android device does not provide pairing prompt?
- How do I know the IP Address of my PC needed for Wi-Fi pairing?